Match the customer's words to the work
The repair order records the customer's message: 'Go ahead with the inspection.' The technician's subsequent V2 estimate proposes brake pad replacement, with $240 for parts and $140 for labour.
Those lines total $380. The supplied conversation has no customer decision on V2, so the inspection agreement cannot be presented as approval of the replacement.
Prepare a question the customer can answer
The shop can use the summary to check the estimate, then ask the customer to review V2 and say whether to proceed. The draft should identify the work and total so both sides are discussing the same version.
If the customer wants to understand the condition of the brakes or the proposed repair, the technician or service adviser can explain the findings.
Record the response against the estimate
The owner decides to contact the customer about V2 and waits for a clear response before treating the proposed repair as approved.
The repair order should distinguish the customer's response from the prepared message. If the estimate changes again, the shop checks the new scope and price with the customer.
Questions you may have
Why not treat permission to inspect as permission to repair?
The sample message authorises the inspection. It does not identify the later brake work or its $380 estimate.
What if the customer approves a different version?
Match the response to that version and clarify the current scope and price before treating V2 as approved.
Can the assistant decide whether the brakes need replacing?
The technician assesses the vehicle. The example helps organise the estimate and the customer's decision.
Sources and further reading
- Auto Repair Estimate Software
Tekmetric describes repair estimates containing parts and labour and customer approval or rejection.
See how the assistant can help prepare work. Access may need to be arranged.
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