Assemble what the customer supplied
The enquiry includes the site address, a request for a rectangular patio and customer-supplied dimensions of 4 metres by 3 metres. One photo shows the proposed area up close; another shows the paving style the customer likes.
The owner's checklist asks for the patio dimensions, an overview of the site and a description of access for materials. The overview and access information are still missing.
Use the dimensions without stretching their meaning
For the stated rectangle, 4 multiplied by 3 gives a proposed patio area of 12 square metres. That is an area based on the customer's measurements, not a measured area for the whole property.
The landscaper may need to verify the dimensions on site and consider ground conditions and access before pricing. The two photos do not establish a distance, material depth or final quantity.
Request the missing context
The owner can ask for an overview showing the proposed patio in relation to the site and a description of the route materials would take. Those answers make the next conversation more useful.
In the example, the landscaper chooses to review the new information before deciding whether to arrange a site visit or prepare a quote.
Questions you may have
Does 12 square metres describe the whole property?
No. It is the proposed rectangular patio area calculated from the dimensions the customer supplied.
Can a photograph supply the missing site measurements?
This example does not use photos as a measuring tool. Ask for measurements or verify them on site.
Can the owner quote before getting an overview?
The owner chooses how to handle the enquiry. In this example, the checklist calls for an overview and access details before deciding the next step.
Sources and further reading
- Online Booking | Jobber Help Center
Jobber describes forms that can request an address, site dimensions, photos and service details.
See how the assistant can help prepare work. Access may need to be arranged.
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