Check the assignment confirmation
Use the assignment reference, role, location and agreed time. Keep an offer, acceptance and actual attendance distinct. An unanswered message does not establish that the shift was filled, and a filled shift does not prove it was worked as planned.
Compare the time records
Place worker and client records side by side for the same assignment and period. Distinguish an unsubmitted record from a confirmed missing entry. A difference needs investigation; do not choose the larger, smaller or scheduled value automatically.
Prepare the processing handoff
Assemble the verified hours and client sign-offs into a payroll and billing handoff packet, keeping any disputed shift on a separate exception list with its owner.
Work you can get help with
Illustrative scenario using sample information.
Check the assignment confirmation
- What you provide
- Assignment details and explicit acceptance status.
- The useful result
- A confirmation list with unfilled or uncertain assignments.
- When the task is complete
- The coordinator checks the arrangement with the relevant parties.
Compare the time records
- What you provide
- Worker time record, client record and submission statuses.
- The useful result
- A discrepancy list with the exact entries needing review.
- When the task is complete
- The authorised reviewer resolves and records the time discrepancy.
Prepare the processing handoff
- What you provide
- Checked hours, approval record and unresolved exceptions.
- The useful result
- A processing packet with approved and pending items separated.
- When the task is complete
- The processing team acknowledges the checked packet and handles exceptions.
Questions you may have
Can scheduled hours fill an unsubmitted record?
No. Planned time and actual time are different facts. Follow up with the responsible people.
Does this make payroll changes?
It prepares a checked handoff. Payroll actions require the authorised process and verification.
Sources and further reading
- Shift statuses
The staffing platform documentation describes assigning a shift, optional worker confirmation visible to the agency, and the status of hours processing after the shift.
In this system, Unsubmitted means that the agency is checking information and hours; it is not proof that a record is missing. UNKNOWN whether the described view separately identifies missing timesheets.
2026-11-04
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