Describe the requested service
Keep the client's own request alongside the salon's service options. Record any reference images as preferences, not as an automatic promise of an identical result. Where the request is ambiguous, prepare a focused question for the practitioner or client.
Check removal and extras
Separate removal, new work and optional additions in the accepted scope. The practitioner decides what assessment or time is needed. A later message should remain a change request until the salon has checked it and the client has accepted the arrangement.
Give the practitioner the current brief
Give the nail technician the confirmed service, relevant preferences and open client questions on one appointment card. If removal or extra time still needs a decision, mark that question for the practitioner before reception confirms the arrangement.
Work you can get help with
Illustrative scenario using sample information.
Describe the requested service
- What you provide
- Client request, salon service list and preference references.
- The useful result
- A service brief with unresolved choices.
- When the task is complete
- The salon confirms the service the client has selected.
Check removal and extras
- What you provide
- Description of the existing nail product, accepted scope and proposed extras.
- The useful result
- A comparison showing additional work that still needs agreement.
- When the task is complete
- The practitioner and client confirm the scope and appointment requirements.
Give the practitioner the current brief
- What you provide
- Confirmed scope, appointment and practitioner questions.
- The useful result
- A current appointment brief with open decisions.
- When the task is complete
- The salon verifies the brief and records the actual service outcome.
Questions you may have
Can a reference photo guarantee a result?
It records a preference. The practitioner should agree what is feasible rather than promise an identical outcome from the image.
Can the assistant decide whether a treatment is suitable?
No. Suitability and treatment decisions remain with the qualified practitioner.
Sources and further reading
- Online Bookings: Illustrated Nails
A salon's booking page asks customers to choose the type of nail service and add removal of a previous set because it requires extra time.
This is one salon's example on the Timely platform; its times and conditions are not universal. The page does not document a separate reception confirmation process.
2026-11-04
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