Start with the instructor's decision
Record the approved group, effective date and the person who made the instructional decision. Keep a member's request separate from that approval. If the date or group is unclear, ask for clarification before changing administrative records.
Compare timetable and package effects
Use the club's supplied terms to identify the records affected by the change. Keep membership, class bookings and any agreed financial adjustment distinct. The assistant can show a mismatch, but it should not invent a fee or entitlement.
Confirm the handoff
Prepare the relevant message for the member or authorised guardian under the club's process. Track the actual response and the checked booking state. A draft message does not prove that the person knows which class to attend.
Work you can get help with
Illustrative scenario using sample information.
Start with the instructor's decision
- What you provide
- Member reference, approved group and effective date.
- The useful result
- A checked group-change instruction with missing details identified.
- When the task is complete
- The instructor confirms the instruction to be implemented.
Compare timetable and package effects
- What you provide
- Approved change, timetable, package and supplied terms.
- The useful result
- A list of administrative records needing alignment.
- When the task is complete
- The administrator checks and records the agreed changes.
Confirm the handoff
- What you provide
- Approved arrangement, authorised contact and response status.
- The useful result
- A handoff draft and confirmation checklist.
- When the task is complete
- The club records the communication and verifies the updated arrangement.
Questions you may have
What should we check before changing a member's class bookings?
Use the instructor's approved group and effective date. If either is unclear, ask for clarification before changing the administrative record.
Can it assume a guardian has agreed?
Use the actual authorised-contact and acknowledgement records. A blank status is not consent.
Sources and further reading
- ZKS Martial Arts Missed Class & Class Change Policy
A martial arts school describes changing an enrolled class, the risk of losing the old place, and a membership fee change from the next billing cycle.
This is one school's policy, not a universal rule. UNKNOWN whether an unused package balance is retained or how the instructor's decision about level is documented.
2026-11-04
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