# A tenant reports a drip under the kitchen sink

A tenant says there is a drip under the kitchen sink, but the report does not say whether it is still dripping. The property owner wants a useful case record before deciding what to do next.
This fictional example keeps the tenant's report, a previous repair and the missing details together without assuming they have the same cause.

Canonical: https://areinum.com/examples/property-maintenance-incomplete-report/
Language: en
Updated: 2026-10-31

## Fictional example

The owner's request: Make a case record for this report and tell me the first detail I should clarify.

Information provided:
- Property record: unit 2B. Tenant report: 'There is a drip under the kitchen sink.'
- Previous work order: kitchen faucet replaced four months earlier; no link to the current drip is recorded.
- Current leak status and access availability: not provided. An approved plumber list exists.

Example result: Case: unit 2B, drip reported under kitchen sink. Current status: unknown. Previous record: faucet replaced four months ago; connection to this report unknown. Open: whether the drip is active and when access is available. Draft first question: 'Is the drip happening right now?'

The next step: The owner checks urgency, asks about the current drip and then chooses a contractor and arranges access under the property's rules if needed.

## Put the report in the right property record

The report identifies unit 2B and says, 'There is a drip under the kitchen sink.' A work order from four months earlier records that the kitchen faucet was replaced.

The earlier work is useful context, but the new report does not say whether that faucet is the source of the drip. The current state of the leak and access availability are also unknown.


## Ask the question that guides the next step

The owner can prepare a simple question: 'Is the drip happening right now?' The answer helps the owner decide how to proceed, while the case record keeps access arrangements as a separate open item.

If the report indicates an immediate danger or serious ongoing damage, the owner follows the property's urgent-response process rather than waiting for an ordinary follow-up.


## Choose the next action using the property's rules

The sample property has an approved list of plumbers, but the record does not appoint anyone. The owner first checks the current situation and then decides whether to contact a suitable contractor and arrange access.

The case stays open until the responsible person records what was decided and, if work goes ahead, its outcome.


## Questions you may have

### Does the earlier faucet repair explain the new drip?

The supplied records do not establish a connection. A suitable person needs to inspect the current issue.

### Has a plumber been booked?

No. The property has an approved list, and the owner decides whom to contact after checking the situation.

### What if the report suggests an urgent danger?

Follow the property's urgent-response process immediately. Do not wait for an ordinary information-gathering exchange.

## Sources and further reading

- [Property Management Owner Portal](https://www.buildium.com/features/property-owner-portal/): Buildium describes resident maintenance requests and repair information available to property owners.

## Related reading

- [AI for property managers: keep each issue connected to the property](https://areinum.com/ai-for-property-managers/)
- [One conversation for the work behind your business](https://areinum.com/product/assistant/)
- [Find what is missing before a client project starts](https://areinum.com/guides/missing-client-project-information/)

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